Rest and Refresh – Serviced Accommodation Providers

Get the Information You Need for a Stress-Free Stay.

Frequently Asked Questions

Who is Rest and Refresh?

Rest and Refresh is a premium serviced accommodation provider dedicated to offering comfortable, flexible, and fully equipped short- and long-term stays. We cater to a wide range of guests, including business travellers, contractors, families, and those in need of temporary housing due to relocation, renovation, or unforeseen circumstances. Our goal is to provide a home away from home with all the amenities you need to feel comfortable, productive, and relaxed during your stay. Whether you’re looking for a one-night stay or an extended visit, we’re here to make your experience seamless and stress-free.

What is serviced accommodation?

Serviced accommodation offers fully furnished, self-contained properties that are available for short or long-term stays. They include hotel-style services such as cleaning and maintenance but with more space and privacy than traditional hotels.

What’s included in a serviced accommodation stay?

Each accommodation comes fully furnished with all the essentials, including a kitchen, bed linens, towels, Wi-Fi, utilities, and regular cleaning services.

How long can I stay in a serviced accommodation?

We offer flexible stays ranging from a few days to several months, depending on your needs. Whether you’re on a short business trip or looking for a longer-term home, we can accommodate your requirements.

Can I cancel or modify my booking?

Yes, cancellation and modification policies vary by property and booking terms. We recommend reviewing the specific terms when booking. Please contact us for assistance with cancellations or changes to your reservation.

Are cleaning fees included in the price?

Our pricing typically includes regular cleaning services, such as housekeeping to ensure your accommodation stays comfortable throughout your stay. However, some properties may charge an additional cleaning fee for extra services, such as deep cleaning or additional requests (e.g., cleaning during extended stays). We recommend reviewing the details of your booking or contacting us directly to confirm whether any additional cleaning fees apply to your reservation.

Are there any extra charges I should be aware of?

In most cases, the price you see is the price you pay. However, you may have to pay additional fees for services like on street parking. Always check the property details during booking for a complete breakdown of costs.

Do I need to bring anything with me?

All essential items such as bed linen, towels, cooking utensils, and toiletries are provided. However, you may want to bring personal items like toiletries or specific kitchen essentials. Check with us if you have specific needs.

 Is there Wi-Fi in all serviced accommodations?

Yes, all of our serviced accommodations come with free Wi-Fi for your convenience. If you experience any issues, our team is available to assist you.

Are pets allowed in your serviced accommodations?

Pet policies vary by property. Some of our accommodations are pet-friendly, while others may have restrictions. Please check the property details or contact us for specific pet-related inquiries.

I’m renovating my house and need somewhere to stay. Can you help?

Yes, we can definitely help! Our serviced accommodations are ideal for people who need a comfortable, temporary home during renovations. Whether you’re staying for a few weeks or a few months, our fully furnished properties provide the flexibility and convenience you need. With amenities like fully equipped kitchens, high-speed internet, and regular cleaning, you’ll have everything you need to feel at home while your renovation project is underway. Contact us, and we’ll help you find the perfect accommodation to suit your timeline and preferences.

I’ve been affected by a flood, can you help me with temporary accommodation?

We understand how challenging it can be to find accommodation after an unexpected event like a flood. Our serviced accommodations are available for short-term stays, providing a comfortable and safe environment while you get back on your feet. We offer flexible booking options, and many of our properties are fully furnished, so you can settle in quickly. Please contact us directly, and we’ll work with you to find a suitable property that meets your needs and timeline.

Can I book serviced accommodation for business purposes?

Absolutely! Our serviced accommodations are perfect for business travellers. They offer a comfortable, productive environment with all the amenities you need to work remotely or host meetings including free Wi-Fi.

How do I check in and check out?

Check-in and check-out procedures will vary depending on the property. All of our properties offer self-check-in with either a key or keyless entry for convenience. Our team will provide you with detailed instructions ahead of your stay to ensure a smooth arrival and departure process.

Is parking available at your serviced accommodations?

Many of our properties offer free on-site parking or nearby parking facilities. Availability and fees may vary depending on the location. Check the details for your chosen accommodation or contact us for information on parking arrangements.

Are there any specific check-in and check-out times?

Check-in times typically start from 3 PM, and check-out is generally by 10 AM. If you need to adjust these times, please contact us in advance, and we’ll do our best to accommodate your request, depending on availability.

Do you have laundry facilities at your properties?

Yes, all of our serviced accommodations come with on-site laundry facilities, including washing machines and in some cases washer/dryers, for your convenience.

Are there cooking facilities in the serviced accommodation?

Yes, all of our serviced accommodations feature fully equipped kitchens, including appliances like a stove, oven, microwave, refrigerator, and kitchenware, so you can cook your meals comfortably during your stay.

Do you offer accommodations for large groups or families?

Yes, some of our properties do cater to large groups or families, with multiple bedrooms and living spaces to accommodate everyone comfortably. If you have specific requirements, let us know, and we can help you find the perfect property for your needs.

Can I extend my stay if I need to?

Yes, you can extend your stay, subject to availability. We recommend notifying us as soon as possible to ensure that we can secure your accommodation for the additional dates.

Is there a minimum stay requirement?

Some properties may have a minimum stay requirement, especially for longer-term bookings. Generally, stays of 2-3 nights are common for shorter bookings, while longer stays are more flexible. Check the property details for any minimum stay conditions.

What should I do if something breaks or needs repair during my stay?

If anything breaks or requires attention during your stay, please notify us immediately. Our team is available to address any maintenance issues as quickly as possible to ensure your comfort.

Are the accommodations safe and secure?

Yes, all of our serviced accommodations prioritize guest safety. Properties typically include security features such as secure entry systems and video doorbells.

Do you offer discounts for long-term stays?

Yes, we offer special rates and discounts for long-term stays. Please contact us directly for more information or request a personalized quote based on your stay duration and requirements.

What type of payment do you accept?

We currently only accept bank transfers whilst we are working on an online payment system to be integrated into our website.

Are your properties suitable for contractors?

Yes, our serviced accommodations are ideal for contractors and project teams who need a comfortable and flexible place to stay for extended periods. With fully equipped kitchens, spacious living areas, and easy access to local amenities, they offer the perfect base for workers. We also offer discounted rates for long-term stays, and some properties feature larger rooms or multiple bedrooms to accommodate groups or teams. Let us know your specific requirements, and we’ll be happy to help arrange suitable accommodation for your crew.

Is there a customer service team available during my stay?

Yes, our customer service team is available to assist you throughout your stay. Whether you need help with your booking, have questions about the property, or require additional services, we are just a phone call or email away.

Every stay has a story

Book today for great discounts.

Experience hassle-free living with our fully equipped temporary accommodations, designed to make you feel right at home. Whatever the reason, we’re committed to making your temporary stay exceptional.

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